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Frequently Asked Questions

b99 FAQ – Every Question You Have, Answered

From registration and deposits to bonuses, betting rules, withdrawals, and app downloads — find detailed answers to all your b99 questions right here on the FAQ page.

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Account & Registration

Signing up with b99 is quick and easy. Registration Page Go there and fill in the form with your mobile number, name, date of birth, payment method, and password. Your account will be ready in just 3 minutes, and you'll instantly receive a 100% bonus on your first deposit.

You must be 18 years of age or older to register on b99. The platform is strictly prohibited for anyone under 18. A national ID may be requested for age verification.

No. Each person may only register one account. If multiple accounts are detected, all of them will be permanently closed and all bonuses will be forfeited. For more information, Terms & Conditions Check it out.

Login Page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. If you run into any issues, reach out via Live Chat for assistance.

If your account is locked, contact the support team directly. Entering the wrong password 5 times in a row will automatically lock your account for 30 minutes. Repeated policy violations may result in a permanent ban.

After logging in, you can update your email, mobile number, and password from Settings. To change your name or date of birth, please contact the support team — proof of identity may be required.

To close your account, submit a request to the support team via email or Live Chat. Make sure to withdraw your remaining balance before closing. Responsible Gaming page for self-exclusion details.

Yes, an email address is also required during registration. When logging in, you can use either your mobile number or email — whichever you prefer.

Yes, b99 has Register Completely free. There are no registration fees or hidden charges. You only spend money when you make a deposit.
Deposits & Payments

Log in and click the "Deposit" button on your dashboard. Choose bKash, Nagad, or Rocket, enter the amount, and confirm the payment — your balance will be credited within minutes.

The minimum deposit at b99 is just ৳200. A specific deposit amount may be required to qualify for certain bonuses — check the bonus page for details.

Deposits via bKash, Nagad, and Rocket are typically credited to your account within just 1–3 minutes. If there's an unexpected delay, please contact support.

Collect the transaction ID for the transaction and contact the support team right away. Issues are typically resolved within 30 minutes.

Daily deposit limits vary depending on the payment method. You can also set your own personal limits under Settings as part of responsible betting.

b99 does not charge any processing fee on deposits. However, the payment gateway (bKash/Nagad/Rocket) may apply a small fee according to their own policies.

Currently, deposits on b99 can be made via bKash, Nagad, and Rocket. Members will be notified when new payment methods are added.

Log in and go to My Account → Transaction History to view a full record of all your deposits and withdrawals.

Bonuses are usually added automatically and instantly on qualifying deposits. If you don't receive one, wait 24 hours or contact support.
Bonuses & Rewards

New members receive a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000. Wagering requirements apply.

Bonuses cannot be withdrawn directly. Use your bonus to place bets, and once the wagering requirements are met, you can withdraw your winnings. Each bonus has its own specific terms and conditions.

Registered members receive reload bonus offers every week. Additional bonuses are also available during special events and tournaments. On the Rewards page View the latest offers.

Free bets are awarded when you meet a specified bet amount, participate in special promos, or redeem loyalty points. Rewards Page and Voucher Page Check back regularly.

Wagering requirements specify how many times you must bet the bonus amount before withdrawing. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets before you can withdraw.

Voucher Page You'll receive an active voucher code. Enter it at the time of deposit or in the designated field, and the bonus will be credited automatically.

Loyalty points are added automatically with every bet you place. You also earn points just by logging in daily. Points can be redeemed for free bets, cashback, and more rewards.

Every bonus has an expiry period (typically 7–30 days). If the wagering requirements are not met before it expires, the bonus will be automatically cancelled. Make sure to use it before the deadline.

A portion of your losses over a set period is returned as cashback. Cashback offers are typically weekly or monthly. Rewards Page Check it out.
Betting Rules & Gameplay

You can bet on 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, and hockey. Sports Betting Page to see the full list of events.

Live betting means placing bets in real time on a match that's already underway. You can bet at any moment during the game based on how the action unfolds. Odds are updated continuously.

The minimum bet at b99 starts at just ৳10. However, the minimum amount may vary depending on the event and bet type.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to settle your bet before the match ends.

Cash Out lets you exit a bet before the match ends. If your bet looks less likely to win, you can close it early and take a partial return.

Odds are a numerical representation of winning probability. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win (৳100 × 2.5). Higher odds mean bigger rewards — but also greater risk.

Yes, with Accumulator or Parlay bets you can bet on multiple matches at once. Win all of them and you'll be paid out at the combined odds. Lose just one, and the entire bet is lost.

If a match is cancelled or abandoned, your stake is fully refunded. Refunds are typically processed within 24 hours. For more information, Terms & Conditions Check it out.

Log in and go to My Account → Betting History to view full details of all your bets, results, and profit/loss records.
Withdrawals & Payouts

Log in and click the Withdrawal button. Enter your bKash, Nagad, or Rocket number and the amount. Funds are typically received within 15–30 minutes.

The minimum withdrawal amount on b99 is ৳500. The maximum daily withdrawal limit varies depending on the payment method.

Withdrawals are typically completed within 15–30 minutes. During peak times, it may take up to 24 hours. Verified accounts are processed faster.

If it's been more than 24 hours, contact the support team with your transaction ID and they'll resolve it promptly.

b99 generally charges no withdrawal fees. However, mobile banking platforms may apply their own transaction fees.

Daily withdrawal limits — both in number and amount — vary by VIP tier. VIP members enjoy higher limits.

For large withdrawal amounts, identity verification (KYC) may be required. Submit a copy of your National ID or passport to complete the verification.

Yes, winnings earned through bonus bets can be withdrawn, provided the wagering requirements have been met. Bonus balance itself cannot be withdrawn directly.

Cancellation may be possible in some cases before processing begins. Once processing has started, the withdrawal cannot be cancelled. Contact support as soon as possible.
Mobile App

b99 App App Page Download it directly from our site — available for both Android and iOS. The download is completely free.

Log in to the app using the same mobile number or email and password as the website. No need to create a separate account.

On Android, go to Settings → Security → Unknown Sources and enable it, then try installing again. If the issue persists, restart your phone or contact support.

If you see an update notification in the app, tap the Update button. Alternatively, App Page Download and install the latest version from there.

Yes, the b99 app gives you full access to Sports Betting, casino, payments, bonuses, and all other features. You'll also get exclusive offers and push notifications through the app.

The b99 app is approximately 30–50 MB in size. Regular betting uses very little data. Live streaming may require more data.

Manage push notifications from Settings → Notifications in the app. You can also turn off b99 app notifications from your phone's Settings.
Security & Privacy

Yes, b99 uses 256-bit SSL encryption. Your data and transactions are fully protected. For more details, Privacy Policy Check it out.

b99 does not sell or share your personal information. Your data is only used where legally required or for payment processing purposes. Privacy Policy Check it out.

Contact the support team immediately and request an account suspension. Change your password and also update the password of any associated email account.

Go to Settings → Security → Two-Factor Authentication to enable 2FA. You can use a mobile OTP or an authenticator app. This significantly increases the security of your account.

Yes, if a login is detected from a new device, you'll receive a notification on your mobile or via email. If you don't recognise the login, change your password immediately.

Use a password of at least 8 characters, combining uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$).

No! The b99 support team will never ask for your password, OTP, or banking details by phone or email. Any such request is likely a phishing attempt — please stay vigilant.

Yes, b99 uses cookies to improve website functionality. You can manage cookie settings through your browser. For more details, Privacy Policy available.

If you can't find your answer above, visit our Live Chat or send us a message via email. We're always here to help.

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Why millions of Bangladeshis choose b99

Full Support in English
From the FAQ to Live Chat, everything is available in English. Get complete support without any language barriers.
Instant Payments
Instant deposits and withdrawals via bKash, Nagad, and Rocket. No hidden charges.
Top-Level Security
b99 protects you with 256-bit SSL encryption, 2FA security, and strict data privacy standards.
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We offer some of the most competitive odds on the market — giving you a better chance to win more.
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Get live chat support any time, day or night. Average response time: 2 minutes.
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